Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly (email, account details) and usage data (session progress, app interactions, device information). We do not collect health diagnoses or medical records.
2. How We Use Your Data
Your data is used to: provide and personalise the service, track your programme progress, send notifications you've opted into, improve app performance, and communicate important updates about your account.
3. Data Storage & Security
Your data is stored on secure, encrypted servers. We use industry-standard security measures including TLS encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel only.
4. Data Sharing
We do not sell your personal data. We may share anonymised, aggregated data for research purposes. We use limited third-party services (hosting, analytics) that process data on our behalf under strict data processing agreements.
5. Your Rights
You have the right to: access your personal data, request correction of inaccurate data, request deletion of your account and data, export your data in a portable format, and withdraw consent for optional data processing at any time.
6. Data Retention
We retain your data for as long as your account is active. Upon account deletion, all personal data is permanently removed within 30 days. Anonymised analytics data may be retained indefinitely.
7. Cookies & Tracking
The app uses minimal analytics to understand usage patterns and improve the experience. You can opt out of non-essential analytics in your device settings. We do not use third-party advertising trackers.
8. Contact Us
For privacy-related inquiries or to exercise your data rights, contact us at support@easegut.com. We aim to respond to all requests within 48 hours.